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Feedr Terms & Conditions


This pages sets out the terms and conditions (“Terms”) on which you use our food ordering service to place orders with our food partners who can supply that food to you (the “Service”). These are the terms on which you will contract with our partner restaurants when you do so. We ask that you read these terms and conditions carefully and we would encourage you to print these terms for your records.

This website, www.teamfeedr.com, www.feedr.co and any subdomains, along with their underlying code, (the “Website”) is owned and operated by or on behalf of Feedr Ltd., a company registered in the England and Wales with registered number 09956874 and whose registered address is at Flat 5, Lampard House, 8 Maida Avenue, London, United Kingdom W2 1SS (the “Company”).

Our trading names include, without limitation, teamfeedr.com, feedr.co, Feedr and the Feedr logo. Our VAT registration number is GB250936307.

In these Terms, when we refer to “we”, “us”, “our” etc, we are referring to Feedr Ltd. and its agents and representatives from time to time. When we refer to you, we are referring to “you”, the user of the Website.

You can contact us at any time by writing to us at the address above, by emailing [email protected]

1. Ordering Food on the Website


1.1. We make our Service available to you on the Website. You may use the Service to place an order for the items and products (“Group Orders”), or select items from a set menu chosen by us (“Cloud Canteen Order”, together with Group Orders, “Orders”), which one of our food vendors (“Vendors”) makes available via the Service.

Group Order

1.2. You may place a Group Order by selecting items that the Vendors have made available on the Service and checking out via the e-commerce facilities on the Website. This will constitute an offer to buy the products listed at the price shown on the Service at that time.

1.3. Once the Vendor has received that offer via the Service in email or other format, the Vendor may then accept or reject that Group Order. The Vendor shall do so as soon as reasonably practicable within 12 ordinary business hours, otherwise the Group Order will be automatically rejected. You shall be notified, and you shall have no further obligations to the Vendor.

1.4. At the time of acceptance of your Group Order, a legally binding contract shall be formed between you and the Vendor for the sale and purchase of the relevant items detailed in the Group Order, at the prices the Vendor has advertised via the Service at the time of the Group Order being placed plus any fees charged to you by Feedr.

Cloud Canteen Order

1.5. A Vendor will provide to Feedr a set of menu items that the Vendor will be able to deliver to you in the agreed time period. Feedr will at its sole discretion select from these menu items to create curated daily menus to present to you on a daily basis (“Cloud Canteen Items”).

1.6. A Vendor may specify a maximum number of portions available per day for each menu item and on any given day. Once that number of Cloud Canteen Items has been reached, Feedr will inform you that the item is sold out and no longer available for purchase. If you cannot be reached by email or by phone, a similar replacement and an equal or lower cost may be provided to you.

1.7. You may use the Service to place a Cloud Canteen Order. You can place a Cloud Canteen Order by selecting the Cloud Canteen Items that the Vendor and Feedr have made available on the Service and checking out via the e-commerce facilities on the Website. By listing Cloud Canteen items, the Vendor is making an offer to you to sell those Cloud Canteen Items. Provided you have confirmed your Cloud Canteen Order and payment has been processed by no later than the relevant cut off time for the order, a legally binding contract shall be formed between you and the Vendor for the sale and purchase of the relevant items detailed in the Order, at the price the item is listed for at the time of the Cloud Canteen Order is being placed.

1.8. If you are an employee of one of our business customers using the Services for the Cloud Canteen Items, we will add any credits provided by your employer to your account for you to use to purchase Cloud Canteen Items. If you choose to order Cloud Canteen Items that cost more than the value of credits provided by your employer under our service contract with them, you will be due to pay the balance. Where this occurs, we shall notify you of the balance due before you confirm your Cloud Canteen Order. Once payment is processed, a legally binding contract shall be formed pursuant to provision 1.7 above, and such payments will be subject to the miscellaneous provisions below.


1.9. If the Vendor is unable to fulfil your Order, we will contact you to inform you:

1.9.1. within one business day for a Group Order; or

1.9.2. before the delivery window if for a Cloud Canteen Order.

1.10. Where this occurs:

1.10.1. we shall use all reasonable endeavours to find a substitute for your Order at the same or lower price from the same Vendor; or
1.10.2. the contract will terminated between you and them, and you will be refunded if you have paid or otherwise not charged for the Order.

1.11. Where you are sent a substitute for your Order without you accepting the substitute, you may request a refund for that Order. If you have accepted the substitute for your Order, we may not provide you with a refund unless there are reasonable grounds for us to do so.

1.12. You acknowledge and agree that the contractual relationship when placing an Order via the Website is formed directly between you and the Vendor and that we act as their agent only in making their food available to you for Order on the Website and in delivering it to you.

1.13. We shall collect payment from you on behalf of our Vendors through our Website for any Order you place. We reserve the right to charge delivery and or processing fees on your order. We will tell you about these fees and all prices clearly on our Website before you complete any payment.

1.14. Although we collect payment on behalf of the Vendors using the Service, the Vendors are solely responsible for updating and maintaining the prices on the Service, food quality, health and safety standards and allergen labelling. We do not accept any responsibility for incorrect or out of date pricing, information or other Vendor obligations. We are authorised to take payment on behalf of the Vendors and by making payment via the Service you will have discharged your obligation to pay the Vendor.

1.15. Our Vendors or delivery agents shall deliver your Orders to you. The Vendors and our third party delivery agents are solely responsible for delivery of your Order. We do not accept any responsibility for any late or incorrect deliveries made by the Vendors or our delivery agents.

1.16. If you have a business account with us and requested invoices from us, we shall invoice you for all charges either at the time of delivery for Group Meals, or at the end of each month or other reasonable period as determined by us for Cloud Canteen. You agree to pay such invoices within seven days of issue, unless otherwise agreed between us in writing.

1.17. Without prejudice to any other right or remedy that we may have, if you fail to pay us any sum due under these Terms on the due date:

1.17.1. You shall pay interest on the overdue sum from the due date until payment of the overdue sum, with such interest accruing each day at 4% per annum a year above the Bank of England’s base rate; and
1.17.2. We may suspend all or part of the Services until payment has been made in full.

1.18. All sums payable to us under these Terms shall be paid in full without any set-off, counterclaim, deduction or withholding (except as permitted by law).

2. Using the Website

By using the Website, you agree:

2.1.to the Terms and our privacy and cookie policy which is available here www.feedr.co/privacy and any other applicable terms relating to your relationship with Feedr;

2.2.you are at least 18 years of age;

2.3.you will use the Website for the purposes it was intended and you will conduct yourself in relation to the Website in the spirit as well as to the letter of these Terms;

2.4.not to access the Website without authority, penetrate, interfere with, damage or disrupt the Website in any way, including by using any viruses or misusing or attempting to misuse the Service or subjecting the Website or our servers to any kind of intentional loading including without limitation a denial of service attack or any other malicious, unlawful or disruptive behaviour towards us, our Website or servers;

2.5.to respect the copyright arising in any content we publish on the Website including the Website itself and not to make any use of that content without our prior written authorisation including by copying or distributing the Website or any part of it;

2.6.that we may deny or restrict access for you or any, or all, users of the Website at our sole discretion at any time and without notice;

2.7.that we cannot and do not guarantee the performance or availability of the Website and cannot be held responsible for its poor performance, or lack of availability;

2.8.that we cannot control the security of your devices or the networks that you use to access the Website and that we cannot be responsible for any loss or interception of data sent by you to the Website;

2.9.that the Website may contain links to other websites owned or maintained by others and that Feedr has no control of those websites and does not endorse or recommend them and by following those links you submit to the terms and conditions and privacy policies of the relevant websites;

2.10.that any unauthorised use of content on our site belonging to us or to our, suppliers, customers or partners will cause us loss and or damage and you agree to indemnify us and hold us harmless against any such loss or damage arising directly from your misuse of that content; and

2.11.that you may not link to any part of our site from any other website whatsoever without our prior and continuing consent.

3.Use of the Service and registration

3.1.You must be at least 18 years old to use the Service.

3.2.You will need to register an account with us in order to use the Service.

3.3.Your access to the Service is permitted on the basis that:

3.3.1.you provide the following or are entitled to provide the following information (and by providing such information you warrant it is up to date, accurate and correct information): email address; payment information such as credit or debit card or a form of company or corporate payment information for which you have full authority to use; and mobile phone number if requested;

3.3.2.you provide correct, current and complete information about yourself when registering (including without limitation the information set out above); and
3.3.3.you update the information you provide about yourself as required from time to time to maintain its truth and accuracy. You can do this via the account pages available at www.feedr.co/account/details.

3.4.Except for people or businesses that Feedr has authorised in writing to register accounts on behalf of their employees or clients, Feedr prohibits the registration of, and you agree that you will not register, an account for anyone other than yourself. You will comply with any and all the identification requirements made by us of you for any reason that we deem appropriate for the safe and legal provision of the Service. You further acknowledge and agree that any failure by you to comply with such requirements will be a breach of this Agreement sufficiently serious for us to terminate it immediately and to deny you continued access to the Service.

3.5.You agree that you will not solicit, procure, collect or make use of the login credentials of any other Feedr user or users.

3.6.You are responsible for maintaining the security of your account and the secrecy of your password and agree not to disclose it to any third party. If you know or suspect that anyone other than you knows or has accessed your account, you must immediately notify us at [email protected] and change your password if applicable.

3.7.You are responsible for the acts or omissions of any third parties who use your password or access your account, whether fraudulent, without your permission or not, and you agree to reimburse us on demand for any loss we may suffer as a result of such use.

3.8.You can delete your account by emailing [email protected] at any time. It may take us up to 14 business days to process your request during which time your account will continue to function and you may continue to receive email and other communications from us. Once your account has been deleted, you will no longer have access to the Feedr Service. We will automatically cancel any pending orders and you agree that a cancellation fee of any such orders may apply.

4. Cancellation

4.1.Our Vendors prepare your Orders specifically for you. Whilst we recognise that there may be circumstances in which you need to cancel your Order, we reserve the right to charge the following cancellation fees:

4.1.1.For Group Orders: you cancel within 24 hours of the scheduled delivery time for any order for 15 people or less and: Vendor has not already started to prepare the food, you will be refunded the full value of the Group Order, with 50% of such value shall be provided in credit which can be applied to a future Order on www.feedr.co; or preparation has started, the full value of the Group Order will be charged to you with no future credit and you agree to pay it; and you cancel within 48 hours of the scheduled delivery time for any order for 16 people or more and: Vendor has not already started to prepare the food, you will be refunded the full value of the Order provided in credit which can be applied to a future order on www.feedr.co; or preparation has started, the full value of the Order will be charged to you with no future credit and you agree to pay it.

4.1.2.For Cloud Canteen Order, you may cancel any Cloud Canteen Order at no charge until your respective order cutoff time by emailing [email protected] or via our website chat. Such Cloud Canteen Order is only considered cancelled once we have confirmed this in writing to you. After your order cutoff time, any refunds are solely at our discretion.

4.1.3.For any other Group Meals Order; a full refund, less a £10 administration fee can be provided, unless it is within the notice period for the Order as set out in this clause 5.1.

4.2.Any credit provided to you for our Services may only be applied to certain transactions as chosen by Feedr in our sole discretion. Any credit provided is non-refundable. If for whatever reason Feedr ceases to make the Services available to you, we will advise you ahead of time and give you an opportunity to use or request a refund of your credits within 30 days. After this point, any remaining credits will lose their value.

5.Our Liability to You

5.1.The Service, Website and any app is made available purely on an as-is and as-available basis and under no circumstances can we be held liable for any loss or damage resulting from the information contained in or the use of the Website, including the Service, nor can any of our agents, representatives, customers or suppliers. By using the site, and each time you place an Order you acknowledge and agree that you shall not rely on any of the information on the Website as fact, and that all information is for guidance purposes only and that you will verify any such information by contacting us at [email protected] if such verification is required.

5.2.Nothing in these Terms shall or shall purport to make us liable for any act or omission of any Vendor in respect of any Order and you agree that any Vendor with whom you place an Order shall be directly responsible for that Order, including any loss or damage arising out of it and any inconvenience resulting from it not being fulfilled in accordance with your expectations.

5.3.Nothing in these Terms shall limit any rights you might have as a consumer or other legal rights that may not be excluded by law. We do not in any way exclude or limit our liability for:

5.3.1.death or personal injury caused by our negligence; or

5.3.2.fraud or fraudulent misrepresentation.

6.Your Personal Information

6.1.We only use your personal information, which you provide to us, in accordance with our Privacy Policy which can be found at www.feedr.co/privacy. Please take the time to read the policy as it includes important terms which apply to you.


7.1.We have a formal process for dealing with any complaints about our Service or Vendors. If you have a complaint about our Service or one of our Vendors, please contact us via [email protected] We shall use reasonable endeavours to respond to you in writing within 72 hours of receiving a complaint.

8.Other Important Terms

8.1.Each section of these Terms operates separately. If any of these sections (or any part of any section) is found by any court or relevant authority to be unlawful or unenforceable, the other sections (or other parts of the section in question) shall not be affected and shall remain in full force and effect. If any section of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some part of the section were deleted, the section in question shall apply with such deletion as may be necessary to make it lawful and enforceable.

8.2.If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

8.3.We may perform any of our obligations or exercise any of our rights under these Terms ourselves or where applicable, through any other persons (legal or otherwise) or entities.

8.4.We may amend and or update these Terms at any time and repost them to the Website and by continuing to use the Website once these Terms have been updated and reposted you agree to and accept that your use of the Website is governed by the Terms as amended and or updated.

8.5.We may transfer our rights and obligation under the Terms to another organisation but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

8.6.The provisions of these Terms apply for the benefit of Feedr, its subsidiaries, affiliates, venues, suppliers, merchants and other third party content providers and or licensors and each of those shall have the right to assert and enforce such provisions against you directly on its own behalf.

8.7.These Terms are governed by the laws of England and Wales and any dispute or claim arising out of or in connection with it will be subject to the laws of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

LAST UPDATED: 4 January 2019