Our FAQs

Here are some of the most frequently asked questions (FAQs) about Feedr and the services we provide, including daily office meals, corporate catering, pantry supplies and corporate event management.

If you're a current customer and looking for help with your account, head to our Customer Help Centre. Otherwise, if you have any further queries, please call us on 020 3890 2200 or get in touch with our food experts online.

Workplace Food & Catering Glossary

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This glossary explains key terms used across Feedr’s website and the wider world of office food, corporate catering, and employee meal programmes. Whether you’re planning daily lunches, a one-off event, or a hybrid-friendly food benefit, these definitions will help you compare options and choose the right approach.

Employee Meal Program

Employee Meal Programme (EMP): A structured benefit where an employer subsidises or pays for staff meals on a regular schedule.

Office Meal Benefit: Any employer-funded or subsidised food perk provided to employees in the workplace.

Meal Subsidy: A fixed amount or percentage an employer contributes towards employee meals.

Meal Allowance: A budget allocated per employee or per day/week/month to spend on approved meals.

Hybrid Meal Benefit: A food perk designed to work for both office and remote employees.

Remote Meal Benefit: A meal perk that can be redeemed for deliveries or vouchers when employees work from home.

Flexible Food Budget: A benefit structure that lets companies adjust spend by team size, attendance, or seasonality.

Per-Employee Per-Day Budget (PEPD): A budgeting method that assigns a set meal amount per employee per day.

Consumption-Based Budgeting: A model where spend scales with actual ordering rather than fixed headcount.

Catering-as-a-Benefit: Positioning workplace catering as part of a company’s total rewards strategy.

Food as Part of Total Rewards: The inclusion of meals and snacks within overall employee compensation and benefits.

Employer-Paid Meals: A model where the company covers the full cost of selected meals.

Co-Pay Meals: A model where employees pay a portion and the employer subsidises the rest.

Salary Sacrifice (Food): A benefit structure where employees exchange part of salary for a tax-efficient food allowance where applicable.

Taxable Benefit (Meals): Food perks that may count as a benefit-in-kind depending on local rules and usage.

Fully Managed Catering: A service model where one provider coordinates vendors, dietary needs, logistics, support, and billing.

Multi-Vendor Catering: A programme that offers variety by sourcing food from multiple approved caterers.

Vendor Marketplace: A curated directory of caterers and cuisines accessible through one platform.

Occasion-Based Catering: Catering designed around events like onboarding, team days, town halls, or celebrations.

Recurring Staff Meals: Scheduled meals provided regularly (e.g., weekly team lunches or daily office lunches).

Office Food Programme: An umbrella term for any combination of meals, snacks, pantry, and event catering managed at company level.

Workplace Hospitality: The broader experience of welcoming and supporting employees and guests with food and refreshments.

Office catering types

Corporate Catering: Food services provided to businesses for meetings, events, or daily operations.

Office Catering: Catering delivered to offices for staff lunches, meetings, or internal events.

Business Lunch Catering: A catered lunch designed for workplace settings and professional teams.

Daily Office Meals: Meals provided on a routine schedule for employees working on-site.

Meeting Catering: Food curated for client or internal meetings, typically with easy-to-serve formats.

Boardroom Catering: Premium catering intended for executive meetings or high-stakes presentations.

Event Catering: Catering designed for company events such as conferences, launches, or celebrations.

Pop-Up Catering: A temporary in-office food setup featuring rotating vendors or limited-time menus.

On-Site Catering: Food prepared or served at the workplace rather than delivered ready-made.

Delivered Catering: Food prepared off-site and delivered to the office ready to serve.

Buffet Catering: A self-serve format suitable for larger groups and mixed dietary needs.

Plated Catering: Individually served meals, often used for formal events.

Boxed Lunches: Individual meal boxes designed for convenience and easy distribution.

Individually Labelled Meals: Meals tagged with names and dietary info to reduce confusion and improve inclusivity.

Family-Style Catering: Shared dishes placed at tables for communal serving.

Finger Food Catering: Bite-sized items designed for standing events and networking.

Canapé Catering: Small, elegant finger foods often used in formal receptions.

Breakfast Catering: Morning food options such as pastries, fruit, yogurt, or hot breakfast items.

Office Brunch Catering: Late-morning meal service combining breakfast and lunch formats.

Afternoon Tea Catering: A UK-friendly catering option featuring cakes, pastries, sandwiches, and hot drinks.

Seasonal Catering: Menus built around periods like summer socials, Diwali, or Christmas.

Pantry, snacks & drinks

Office Pantry: A workplace stock of snacks, drinks, and essentials available to employees.

Pantry Supplies: The goods used to maintain an office pantry, including snacks and beverages.

Office Snack Delivery: A service providing regular deliveries of snacks to workplaces.

Healthy Office Snacks: Lower-sugar, higher-fibre, or nutrient-dense snack options for workplaces.

Sustainable Office Pantry: Pantry programmes designed to reduce waste and prioritise ethical sourcing.

Tea & Coffee Programme: The structured provision of hot drinks and related supplies for office teams.

Beverage Station: A designated area offering drinks such as water, coffee, tea, and soft drinks.

Water Cooler Service: A managed supply of bottled or filtered water for offices.

Fruit Delivery: Regular delivery of fresh fruit for employee well-being.

Snack Rotation: A planned schedule to vary pantry items and prevent repetition fatigue.

Cloud-based food platforms & tech

Cloud Canteen: A digital, multi-vendor workplace food model that offers employees variety without running a physical canteen.

Digital Canteen: A platform-driven approach to offer canteen-like choice via deliveries and curated vendors.

Catering Platform: A product that centralises ordering, vendor management, budgets, and support.

Centralised Ordering: One system used across teams or offices for consistent purchasing and reporting.

Consolidated Invoicing: Combining multiple caterer charges into one invoice for easier finance processing.

Budget Controls: Settings that define spend limits by team, employee, day, or location.

Cost Centre Allocation: Assigning catering spend to specific departments or projects.

Approval Workflow: A structured process where orders require sign-off based on budget or event type.

Self-Serve Ordering: Employees or office managers place orders directly within defined rules.

Admin Dashboard: A control centre where admins track orders, budgets, and programme performance.

Real-Time Reporting: Up-to-date data on orders, cost, usage, and preferences.

Dietary Filters: Search tools that allow users to view menus aligned with dietary needs.

Allergen Labelling: Clear identification of potential allergens in menu items.

Menu Curation: The selection and arrangement of vendor menus to fit company preferences and budgets.

Vendor Vetting: The process of approving caterers based on quality, compliance, reliability, and sustainability.

Service-Level Agreement (SLA): A contract defining expected service standards, response times, and delivery performance.

People, HR & workplace strategy

Employee Experience (EX): The overall journey and perception an employee has across work, including daily perks like food.

Workplace Culture: Shared values and behaviours shaped in part by communal rituals such as team meals.

Office Attendance Drivers: Factors that encourage employees to work on-site, including food programmes and social connection.

Team Cohesion: The strength of collaboration and belonging within teams, often improved through shared meals.

Onboarding Catering: Food provided during new-hire orientations or welcome days.

Employer Branding: How a company markets itself as a workplace, strengthened by visible, modern perks.

Retention Lever: A benefit or programme that meaningfully increases employee loyalty and reduces churn.

Well-being at Work: Initiatives that support physical and mental health, including healthy eating options.

Inclusive Food Programme: A meal strategy that accommodates diverse cultural, religious, and dietary needs.

Neurodiversity-Friendly Catering: Food and service choices that reduce overwhelm and improve clarity for neurodiverse employees.

Procurement, finance & measurement

Procurement-Friendly Catering: A programme designed with pricing transparency, compliance, and vendor governance.

Price Transparency: Clear, itemised pricing visible before ordering.

Unit Cost per Meal: The average cost of a meal calculated across orders and vendors.

Cost Predictability: A budget structure that minimises surprise costs through controls and forecasting.

ROI of Food Perks: The business value generated by food benefits relative to spend.

Utilisation Rate: The percentage of eligible employees who actively use a meal programme.

Adoption Rate: The speed and scale at which teams begin using a workplace food solution.

Order Frequency: How often employees or teams place food orders within a set period.

Food Waste Rate: The portion of ordered food that is not consumed and must be discarded.

Waste Reduction Plan: Policies designed to minimise excess ordering and improve portion accuracy.

Sustainability & responsible catering

Sustainable Catering: Catering designed to reduce environmental impact via sourcing, packaging, and waste policies.

Local Sourcing: Using nearby suppliers to reduce transport emissions and support local economies.

Seasonal Menus: Menus aligned with seasonal ingredients to reduce footprint and improve freshness.

Plant-Forward Catering: Menus where plant-based dishes are prioritised without eliminating meat entirely.

Carbon Footprint (Catering): The total greenhouse gas emissions associated with food production and delivery.

Low-Waste Packaging: Packaging designed to be recyclable, compostable, or minimal.

Reusable Packaging: Containers intended for return and reuse through a managed system.

Food Donation Partner: A service that redistributes surplus edible food to charities.

Dietary, allergen & nutrition terms

Dietary Requirements: Any food needs based on health, ethics, religion, or preference.

Food Allergies: Immune reactions to specific foods requiring strict avoidance and clear labelling.

Food Intolerances: Digestive reactions to foods that may require restriction but are not immune-based.

Vegan: A diet excluding all animal products.

Vegetarian: A diet excluding meat and fish.

Pescatarian: A diet that includes fish but not other meats.

Halal: Food prepared according to Islamic dietary laws.

Kosher: Food prepared according to Jewish dietary laws.

Gluten-Free: Food that excludes gluten-containing grains.

Dairy-Free: Food that excludes milk-based ingredients.

Nut-Free: Food prepared without peanuts and/or tree nuts depending on policy.

Low-Sugar Options: Meals designed to reduce added sugars and stabilise energy levels.

High-Protein Meals: Meals emphasising protein content for satiety and muscle support.

Balanced Meals: Meals that include appropriate proportions of protein, fibre, and healthy fats.

Events & seasonal workplace moments

Town Hall Catering: Food provided for large all-company updates or leadership meetings.

Client Hospitality Catering: Food used to host external guests and strengthen business relationships.

Training Day Catering: Food planned for internal workshops and educational sessions.

Office Celebration Catering: Food for milestones like funding rounds, launches, or anniversaries.

Christmas Catering: Seasonal menus designed for year-end celebrations and parties.

Diwali Office Catering: Culturally-relevant menus for Diwali workplace events.

Eid Catering: Menus aligned with Eid celebrations for inclusive workplace recognition.

Summer Party Catering: Light, social-friendly menus often designed for outdoor or hybrid events.

Service quality & operations

Delivery Window: The scheduled timeframe in which catering arrives on-site.

Last-Mile Logistics: The final stage of delivery from vendor to office.

Order Cut-Off Time: The latest time an order can be placed for a specific delivery date.

Minimum Order Value (MOV): The minimum spend required by a vendor for delivery.

Portion Planning: Estimating quantities to match expected attendance and reduce waste.

Dietary Accuracy: The reliability of caterers in meeting stated dietary needs.

Customer Support (Catering): Assistance provided for changes, issues, or special requirements.

Escalation Path: The internal process for handling urgent order or delivery problems.

Who is Feedr for?

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For workplace managers with a lot on their plate, Feedr is the industry-leading delivery platform that serves Good Office Days, with feel-good, fuss-free food, fresh from local vendors.

Unlike bland corporate competitors and consumer-facing services that make you feel like just a number, we see every order as if it were our own. More tasted-and-tested choices, and more control with less admin anxiety because we’ve done the leg work for you. Here’s to more Good Office Days.

Whether it's daily lunches for the whole office, subsidised dinners for the late stayers or a weekly breakfast to get the team together, we can help with a variety of office food needs, no matter a company's size or budget.

Where are you located?

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Our head office is located in London but we also operate in Ireland, Netherlands and Germany.


Do you only serve lunch?

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We do more than just office lunch food! We offer fresh and delicious corporate catering, finger food, canapé events, afternoon teas, birthday cake celebrations and more. We also offer pantry fill to keep your kitchen stocked and your team energised throughout the entire day with healthy snack and drink options.

We can help with corporate events and plan everything from start to finish. A gourmet corporate breakfast for the CEO and staff, a pop-up event, tantalising finger food and drinks for a cocktail party, a buffet for a conference or boardroom catering for VIPs – our Events & Catering team will make your event memorable and stress-free!

What is your Meal for a Meal programme?

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For every meal you order, Feedr donates another to a child in need. With the help of our partner and non-profit foundation Akshaya Patra, we’ve had a positive impact on vulnerable children across the globe. Learn more here.

What is Feedr?

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Feedr is your all-in-one marketplace for all things corporate catering, office meals and kitchen supplies. We work with the best local vendors to bring fresh, taste-tested food directly to your office. We’ve got taste-tested menus of fresh, ready-to-eat food, flexibility baked into our tech and fuss-free ordering, tailored to you.

Feedr was founded in 2016 in the UK with a mission to revolutionise food in the office and bring teams together over great meals. Since joining forces with Australian-founded Eatfirst in 2023, Feedr has launched new and improved marketplaces across Europe.

Take your pick from more than 200 vendors that share our commitment to food made and delivered with joy. Think global menus, sourced locally, tasted and tested so they meet every dietary need. And we always look for vendors championing low impact on the planet and high flavour. No sad salads here: this is mood-flipping good food that leaves you energised, uplifted and full of beans.

Cloud Canteen:

The ‘what does everyone want for lunch?’ takes a lot of time. Cloud Canteen gives it back – and doesn’t miss an order either. You choose menus and dish out credits in the portal. Employees log onto the app, order and crack on until the doorbell rings. Magic.

Corporate Catering:

Feed 15 with a picnic buffet or feast on finger food with a guest list of 500. More if the plus ones turn up. Serving healthy sharing platters, individual packed meals and black-tie-worthy canapes, our group catering delivers on every occasion.

What are your sustainability practices?

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Sustainability is always a work in progress, and we’re always improving. We vet vendors for responsible sourcing, minimal food waste and eco-friendly packaging. By bundling orders in carbon-neutral deliveries, we lower emissions, get vehicles off the road and nudge the food delivery industry forward. No disposable forks required.

More than 90%+ of our vendors use fully recyclable or compostable packaging, and 100% of our deliveries are carbon neutral.

How much does an average meal cost?

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We have a range of meal options to fit every budget, from affordable to premium. Feedr never marks up prices, so you get charged directly what the vendor charges. Get in touch to discuss your specific requirements and we can give you an estimate of what it will cost.

How do you select which vendors you work with?

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We hand-pick our vendors based on a rigorous set of sustainability, brand value, and operational criteria. To go the extra mile, we taste test all our vendors before they launch on the platform to ensure we are bringing you the best quality. All our vendors make their food on-site fresh every morning, never use any additives or chemicals, work to minimise food waste in their kitchens, and are foodie innovators at their core, with a burning passion for the meals they create. We endeavour to cover a wide range of cuisines, price ranges and dietary requirements to keep our offering fresh and exciting. Learn more here.

We value our customers' opinions and love to hear recommendations of new and exciting food businesses you want to see on the platform. So if you know of someone you think would be a perfect fit for Feedr's vendor community, please drop a line to our vendor team at [email protected] and we'll check them out!

How do I launch Feedr in my office?

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To get started, submit an enquiry or call us at 020 3890 2200 and a member of our team will be in touch to discuss further details.

How do you choose your delivery partners?

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We always look for the best customer service, care, attention to detail and the most environmentally friendly option available. Where possible, the majority of our deliveries are done on electric-powered cargo bikes, which are customised for food delivery. Where cargo bikes are not available, we go for the best available alternative, always driven by our commitment to sustainability. All of our riders are also given additional food-delivery training, so your meals arrive in tip-top condition every time.

How many vendors do you have?

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We have over 200 vendors in London and we're growing! You’ll have the opportunity to try new cuisines and delicious menus every week. Check out our marketplace here and discover your new favourite vendor. You can also learn more about how we pick our vendors as well as how to become a vendor on our platform here.