Here are some of the most frequently asked questions (FAQs) about Feedr and the services we provide, including daily office meals, corporate catering, kitchen supplies and corporate event management. If you have any further queries, please call us on 020 3890 2200 or get in touch with our food experts online.
Feedr is your all-in-one marketplace for all things corporate catering, office meals and kitchen supplies. We work with the best local vendors to bring fresh, taste-tested food directly to your office. Feedr was founded in 2016 in the UK with a mission to revolutionise food in the office and bring teams together over great meals. Since joining forces with Australian-founded Eatfirst in 2023, Feedr has launched new and improved marketplaces across Europe.
Our head office is located in London, but we also operate in Dublin.
We have over 100 vendors in London and Dublin and growing every week! You’ll have the opportunity to try new cuisines and delicious menus every week.
We do more than just office lunch food! We also offer fresh and delicious corporate breakfast catering, finger food, canape events, afternoon teas and birthday cake celebrations. If your team is working late in the office, we have dinner options, such as pizza catering, Asian food or pasta.
We can also help with corporate events and plan everything from start to finish. A gourmet corporate breakfast for the CEO and staff, a pop-up event, gourmet finger food and drinks for a cocktail party, a buffet for a conference or boardroom catering for VIPS – our catering consultants make your event memorable and stress-free!
For workplace managers with a lot on their plate, Feedr is the industry-leading delivery platform that serves Good Office Days, with feel-good, fuss-free food, fresh from local vendors.
Unlike bland corporate competitors and consumer-facing services that make you feel like just a number, we see every order as if it were our own. More taste-and-tested choice, and more control with less admin anxiety because we’ve done the leg work for you. Here’s to more Good Office Days.
Whether it's daily lunches for the whole office, subsidised dinners for the late stayers or a weekly breakfast to get the team together, we can help with a variety of office food needs, no matter a company's size or budget.
[Q: What are your sustainability practices?] Sustainability is always a work in progress, and we’re always improving. We vet vendors for responsible sourcing, minimal food waste and eco-friendly packaging. By bundling orders in carbon-neutral deliveries, we lower emissions, get vehicles off the road and nudge the food delivery industry forward. No disposable forks required.
More than 90% of our vendors use fully recyclable or compostable packaging, and 100% of our deliveries are carbon neutral.
We hand-pick our vendors based on a rigorous set of sustainability, brand value, and operational criteria. To go the extra mile, we taste test all our vendors before they launch on the platform to ensure we are bringing you the best quality. All our vendors make their food on-site fresh every morning, never use any additives or chemicals, work to minimise food waste in their kitchens, and are foodie innovators at their core, with a burning passion for the meals they create. We endeavour to cover a wide range of cuisines, price ranges and dietary requirements to keep our offering fresh and exciting. We value our customers' opinions and love to hear recommendations of new and exciting food businesses you want to see on the platform.
Click on the ‘Sign in’ link at the top right hand corner of the browser. On the left hand side under the existing users login section, click on the ‘Forgot password?’ link above the password field. A pop-up will appear asking you to enter your email address. An email with instructions on how to reset your password will be sent to you.
Yes, you will need to register for an account to make a corporate catering order. It’s very simple to order - simply add items to your cart and when you're ready to checkout, you'll be asked to enter your email and password.
We do recommend setting up an account, so you can view past orders, set up recurring orders, favourite and re-order, favourite your preferred supplier, order from your saved address book, track spend and more. To register for a free login, visit our registration page.
We recommend each user have their own profile/account login, so you can track orders. If you job share, you can share your email address and password, just remember to update the delivery contact!
It’s so easy to get started. Simply visit feedr.co/en-gb/office-catering, click 'browse marketplace' and enter the delivery address in the search field on the homepage. Filter by meal type, cuisine, or dietary requirements.
Once you have made your menu selection, click on the continue button at the bottom of the page, or click the checkout button at the top right hand corner of the browser. If you are an existing user, please enter your email and password details or you can continue to order as a guest. Follow the steps to place an order.
Yes of course! Simply visit feedr.co/en-gb/office-catering/vendors and enter the new address where the food will be delivered to and click on the ‘order now’ button. You will be presented with the best local corporate caterers available for that location.
During the checkout process, you’ll have the option to change the primary contact person’s details, or you can include the name of the person who will be receiving the order in the delivery instructions field. Alternatively, you can also give us a call on 020 3890 2200 or email to let us know who will be there on the day and we’ll ensure that the driver is aware.
Our minimum order spend for corporate catering is £40.
Yes, we absolutely do! We have a wide variety of special dietary menu options available, including vegetarian, vegan, dairy free and gluten free. When you're viewing a menu, use the filters on the left hand side of the page to filter by the special dietary requirement you're looking for! All orders and items are labelled with ingredients and allergens so that you can enjoy your food stress-free.
Yes, lots of our corporate caterers offer halal sensitive options. For more information, or for a full list of halal office caterers, please email suppor[email protected] and one of our consultants will be able to assist.
Lead time requirements will vary depending on the vendor and the type of order or event. We do recommend giving as much lead time as possible, but most small-medium sized orders can be placed 2-3 days before delivery is required. This timeframe may vary depending on the size of the order.
Absolutely! You can place your order days or even months in advance and you can rest assured that we’ll stay on top of all future orders. And best of all, your credit card will only get charged the day after delivery.
For orders less than £250, cancellations can be made up to 48 hours prior to the requested delivery date. Orders greater than £250 require a minimum 72 hours cancellation notice.
Cancellation fees may apply for orders cancelled after the above times, based on expenses incurred by Feedr or the caterer. We will do our best to minimise these charges for you. Please refer to our terms and conditions for more details.
If your order has not arrived at the delivery time requested, please speak to a member of our operations team using the live chat box in the customer portal. This is the quickest way to speak to someone. We will provide you with an updated ETA.
If you have questions about your order, please contact us at 020 3890 2220.
We have partnered with best-in-class corporate caterers with proven expertise in the production and delivery of delicious food to businesses. Therefore, these caterers will be preparing the food. Some of our vendors will deliver the order themselves, but for the majority of orders we use our courier partners for carbon-neutral deliveries.
Unfortunately this is not possible. You will need to complete two different orders for each caterer.
If you do not have a login, you will be asked to enter a password and register for an account when you proceed to checkout. It's super easy to register and best of all, it allows you to edit your order, re-order, view invoices and more.
We’re always working hard to get more vendors on board. If your favourite restaurant isn’t listed, tell us about it by emailing [email protected]. We’ll track them down and see if we can get them on board for you.
If you’re not sure what caterers deliver to your area or nothing is showing up, call us on 020 3890 2200 and one of our catering consultants will be happy to help.
You will receive a confirmation email with an order number and a detailed breakdown of your order. If you have not received a confirmation email within 24 hours of placing your order, please call us on 020 3890 2200. Please refer to our terms and conditions for more details.
Yes, it’s really simple to modify your order. You can either do this yourself online via our online platform, or give us a call on 020 3890 2200 and one of our consultants will be more than happy to make those changes for you.
To modify your order online:
Please note that any changes made within 72 hours prior to delivery may not be accepted. Please refer to our terms and conditions for more details.
EatFirst accepts all major credit cards. Credit card payments may incur a merchant bank fee.
Please note that payment terms are 7 days. A deposit may be required on certain orders. Invoices are sent to your email address. Please refer to our terms and conditions for more details.
Once your credit application has been approved by our finance department, you will be able to pay via BACS. Please contact our customer service team on 020 3890 2200 if you require further information.
Please email [email protected] and we will be able to assist. A copy of your invoice will be emailed to you as a pdf.
Your credit card will be charged the day after your order has been delivered.
Once our quote has been accepted and we have confirmed all the necessary details, we will set up your account (if required) and upload your orders into our online portal.
You will receive an email with login details to our online portal, where you will have the ability to view and manage your orders online.
Once the order is entered into our system, you can “set and forget”. This means that any orders that occur on a regular basis, like weekly milk deliveries, office fruit or restocking of office pantry supplies, will simply recur on an ongoing basis – they will get delivered to your office every week, so you don’t need to worry about a thing!
The only time any action is required from you, is if and when you wish to alter the order. You can do this yourself via our online portal (it’s really very simple), by speaking to your dedicated consultant on 020 3890 2200 or emailing [email protected] and we’ll be more than happy to make these changes for you.
Most deliveries can be made within 48 hours of receiving your order. If your request is urgent, please email [email protected] or call 020 3890 2200 to speak to our kitchen supplies consultant.
Yes, of course you are welcome to make changes to your order! Just give us a call on 020 3890 2200 and we’ll happily assist you with the changes.
Please note that changes made 24 hours prior to delivery may not be accepted. Give us a call on 020 3890 2200 and we will do our best to facilitate these changes.
If you have any problems with your order, please email [email protected] and one of our kitchen supplies consultants will be able to assist.
Yes, absolutely! We have a sophisticated online portal that is very user friendly and allows you to amend orders yourself. Alternatively, you can call us on 020 3890 2200 or email [email protected] and one of our dedicated consultants will be more than happy to assist.
Accounts can be set up for customers who anticipate their monthly spend to be greater than £150.
Credit card payments will be set up for monthly spends that are less than £150. If this is not a viable option, please speak with your dedicated kitchen supplies consultant on 020 3890 2200 to make other arrangements.
With the approach of every public holiday, we will send you a notice of how we intend to manage your orders on your behalf. For example, we can move the order to another day. You will have the opportunity to accept what we have arranged, or tweak it to suit your needs. You can do this via our online portal or speak directly with your dedicated kitchen supplies consultant on 020 3890 2200, and they will make these changes for you.
The minimum amount of office milk that can be delivered is 18 litres. Or 6 litres when you order fruit as well.
At EatFirst, we aim to find you the best office milk delivery deal for your needs. Please give us a call on 020 3890 2200 for a free quote.
Delivery fees only apply to orders under 12 litres. For more information, please call us on 020 3890 2200.
No! You are not locked into anything and you can cancel your orders at anytime, provided it’s within the required cut off times.
Our drivers deliver 5 days a week, Monday to Friday. However, this will vary depending on the area.
Based on your quantities/requirements, we will tailor a corporate milk solution to meet your needs. Please give us a call on 020 3890 2200 or email [email protected] and one of our kitchen supplies consultants will be able to confirm delivery frequency.
Yes, in some areas we will be able to deliver within business hours. We do recommend providing us with out of hours access, so we’re able to stock your fridge during the night and you never have to worry about running out of milk.
Yes, absolutely, but please note that this will depend on your location and accessibility. Rest assured that we will be able to tailor a solution that meets your needs.
We can source many brands, including dairy-free alternatives!
All our milk comes with a minimum of 6 days shelf life.
Our drivers deliver any time from midnight to midday, depending on your location and requirements. If you have a preferred time, please speak to one of our kitchen supplies consultants on 020 3890 2200 and we’ll be able to tailor a solution to suit your needs.
The minimum number for office fruit delivery depends on your area - please get it touch with your postcode and we'll let you know what this is!
Yes, fruit preferences are available, or we will be more than happy to choose for you based on season and popularity.
Pricing will vary depending on volume, but rest assured that we have the best pricing and we’ll tailor a corporate fruit solution to meet your needs. Just give us a call on 020 3890 2200 or email [email protected] to speak to one of our consultants.
Our drivers deliver 5 days a week, however this will vary depending on the area.
Based on your quantities and requirements, we will tailor an office fruit solution to meet your needs. Please feel free to call us on 020 3890 2200 and one of our kitchen supplies consultants will be able to provide you with more details.
Yes, absolutely, office fruit delivery is available during business hours, but please note that this will depend on your location. We recommend providing us with out of hours access to your office, so the fruit is waiting in your kitchen when you arrive in the morning. Please don’t hesitate to call us on 020 3890 2200 and we’ll be more than happy to tailor a solution that suits your needs.
Yes, corporate fruit delivery is available on Monday in most areas. Please speak to one of our kitchen supplies consultants on 020 3890 2200 for more information and rest assured that we’ll be able to tailor a solution to suit your needs and requirements.
Our drivers will deliver the fruit any time from midnight to midday, depending on your location and requirements. Please don’t hesitate to call us on 020 3890 2200 if you have a preference and we’ll happily find a solution to suit your needs and requirements.
Our event management fee is a set 10% of your total costs charged onto your order.
This fee covers:
If you have any further questions, or would like more information, please give us a call on 020 3890 2200 to speak to our corporate events team.
Below are more details on the various occasions and the staff to guest ratio. If you have any further questions, or would like more information on hiring staff for your function, drop us an email at [email protected] or give us a call to speak to our corporate events team on 020 3890 2200.
1 waiter: 25 guests
1 chef: 50 guests
1 waiter: 10 guests
1 chef: 10 guests
1 waiter: 25 guests
1 chef: 50 guests
1 waiter: 25 guests
1 chef: 25 guests
Yes, all staff are hired on a minimum 4 hour shift.
All equipment is delivered either in the morning (between 9am-1pm) or afternoon (between 12pm-4pm).
We recommend your equipment hire comes in the day prior to your event and is picked up the day after.
We recommend basing your alcoholic beverage consumption on roughly 3 drinks per person for the first hour and then 2 drinks per person for each hour after that.
Your guests will also appreciate non-alcoholic beverages, including mineral water, soft drinks and juice. Beverage selection for events should consist of a combination of beer, white wine, red wine, sparkling wine, sparkling mineral water, and a selection of soft drinks and juices.
The most popular wines to serve are:
Note: You can get approximately 6 glasses of wine out of a standard sized wine bottle. 24 bottles of beer come in a case.
Our corporate functions and events team will be able to provide you with more details and recommend a corporate drinks package that suits your needs and budget. Simply give us a call on 020 3890 2200 or email [email protected] to get started.
As these functions can be complex and require a number of suppliers and caterers, we recommend 7-10 days notice is given. However, we will do our best and work with as much lead time as you are able to provide.
Please give the EatFirst event managers a call on 020 3890 2200 or email [email protected] and we will happily source a menu that suits your needs and budget. We want to make sure that your event is amazing!
We do require a minimum of 5 working days notice for cancellations to be accepted. If any specialist equipment or items need to be ordered for your event, this may be subject to change. Orders cancelled after the above days may incur charges based on expenses incurred by Feedr or the supplier. We will do our best to minimise these charges for you.
If you have any problems with your order, please call 020 3890 2200 or email to speak to one of our corporate event managers.