Feedr Vendor Resources

Great! We are always looking for great new vendors. We select our vendors based on 4 main categories:

Ethos: We work with innovative and forward-thinking vendors, championing the best of the food scene.

Sourcing & sustainability: Our vendors use high-quality, fresh, seasonal ingredients, source their produce sustainably and demonstrate environmental sustainability through packaging and on-site waste management.

Format & menu: We look for menus that reflect seasonality, cater to all our customers needs including dietary and allergen requirements and are fairly priced.

Delicious & nutritious food:  Our vendors create delicious, well-balanced meals, made fresh every morning and without the use of preservatives or unnecessary additives.

If you think this sounds like you, fill out our form and a member of our Vendor Partnerships team will be in contact!

Group Meals is our classic catering service for groups at the office and corporate events. Feedr has a minimum of 24 hours notice for these orders and a minimum spend of £40, the rest is up to you. Look out for 'GM' in your vendor portal.

Cloud Canteen is a Feedr-unique service that works in place of an in-house canteen. We offer subsidised, individually packaged fresh meals for breakfast, lunch and dinner to our customers. Orders are scheduled a week in advance and the upcoming week's orders will be sent to you on Thursdays at 5PM. Final order numbers are confirmed and received by you on the day.

Live Chat:
Found at bottom left hand corner of the Feedr Website.
Available 7:30 AM - 10 PM  (<1 min response time)

Email:
[email protected]       Available 9 AM - 5 PM (24 hour response times)
[email protected]       Available 7:30 AM - 10 PM ( hour response times)
[email protected]   Available 9-5PM (24 hour response time)

General Guidance:
For Live order issues: Contact the live chat for the fastest response, for out of hours contact [email protected]

Menu Management: Contact [email protected]. Unless urgent no other teams will be able to help with this.

Discussing your Account: Contact [email protected] or email your Account Manager directly, if you are unsure who this just get in touch!

Finance: [email protected] feel free to CC your Account Manager or [email protected] for visibility.

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Feedr is growing, and fast!

We are looking to welcome more of the city's BEST vendors offering fresh, delicious food into our vendor community.

So, who better to ask than our current vendors? If you know someone who you think would be a great addition to the Feedr community, please read on…

We love all foodies equally and want to give any best in class vendor an opportunity to grow their business with Feedr. From small independents, dark kitchens, multi-brands  to city-centric chains.

What we look for in a vendor:

• Commitment to sustainability and high quality
• Innovative menus and exciting flavours
• Ability to cater for diverse dietary requirements
• Food that is fresh, delicious, and made on site

For any referral, both you and the vendor you’ve referred will receive a 5% discount on commission for 1 month following their successful onboarding.

And if you refer 5 or more vendors who join the Feedr platform, you will receive a Feedr prize!

If you know someone who fits the bill, please email [email protected] with their name and contact details or simply make the intro. We’re really excited to be growing our vendor community and look forward to hearing your recommendations!

Printer Name: Dymo 450 Label Writer/Dymo 550 Label Writer

Dymo Label size:  54mm x 101mm - Please keep enough in stock - this is your responsibility.

Below are the instructions to install the Dymo printer to help you install one by yourself, or if you have to set-it up again for another of your locations.

Feedr Dymo Label Printer Installation Instructions

1. Download driver here:
   a. Mac: https://www.dymo.com/compatibility-chart.html
   b. Windows: https://www.dymo.com/compatibility-chart.html
   Please select set up for the 450 label writer
2. Install the driver - click continue / agree throughout the installation.
   a. For Mac: If you get “System security error”, open security & privacy preferences, and where it says ‘system software for legacy developer’, click ‘allow’
   b. Complete installation
   c. For PC / Windows: Once you have plugged in your Dymo, to set up to your first print, you will need to open the Dymo label software program (this only needs to be done the first time). Run ‘first run wizard’.
   Important: Make sure to select “United Kingdom” as location. You do not need to register or install dashboard widget unless you want to
3. Open up the Dymo and plug it in. There are two cords: 1 for the wall, and a usb for the device. Plug both in.
   a. Put the largest size of labels in to the Dymo printer, the standard label size name is Dymo Label Size: 54mm x 101m.
   b. Label roll installs so that it comes out of the printer label side down. Match the guides
   c. Feed it through (can press the feeder button on front to help feed labels through)
4. To print labels:
   Download “Singular Labels - Dymo'' labels from Feedr order email. b. Click print from either web browser or pdf reader (each label is formatted as its own ‘page’ in this doc)
   Important: if you are having problems with finding the right label size, download the labels to your computer and open with Adobe pdf reader rather than opening within a web browser (common problem on windows laptops with google chrome). If you have a zoom option - start with fit to page. If this does not work, adjust (start with 100% zoom and adjust if needed).

Cloud Canteen orders require individual labelling. Each order will have a 'print labels' button, you can then download the labels and print. Please ensure you only print the labels once the cut-off time for orders has passed, otherwise you risk missing out labels and increasing the chance of missing items.

Group Meals must also be labelled. You can use the Dymo labels or we have a A4 label print option. You can also use your own labelling provided it clearly displays the name of the dish and the allergens.

Click on the relevant order in your vendor portal and you'll see order specific order instruction including if an order requires napkins, cutlery, or plates, packing instructions and thermal box information. If you would normally give your customers chopsticks, please include chopsticks with every order.

If you have any issues regarding printing with a particular order that might impact the customer please contact us on our live support. Please note maintenance and management of the printer and labels is your responsibility.

How to load the label into the printer: https://www.youtube.com/watch?v=MKJduPG5d4s

If the text on the label is too small: please make sure you have to correct printer settings set to 99014 shipping.

If the printer is printing blank/not printing at all:  

1. Please disconnect the power from the printer not the socket, wait for 10 seconds and then re connect.
2. Please make sure the blue light is still and NOT flashing. If flashing please ensure the label is loaded correctly.

You can see this either in your order confirmation emails at the top of each email (will be labelled as CC or just have an order number), or in your vendor portal (will be labelled as CC or GM).

Please remember Cloud Canteen orders must be labelled using the Dymo printer with customers' names, dishes, allergens and ingredients.

You can also use the Dymo labels for Group Meals orders. Alternatively, you choose to print the labels using our A4 label option, or your own labels as long as the name of the dish, allergens and ingredients are clear.

CC schedules for the following week will be confirmed on Thursdays via email at 5PM. From this time it is also made visible on your vendor portal. Please remember to confirm the schedule by clicking on the email or confirming each upcoming order in your vendor portal. In the vendor portal, you will be able to view these on your upcoming orders page.

Please note if you are ever not able to do Cloud Canteen order for the upcoming week, let us know by Wednesday at the latest, as this is when our menus are published to our customer. If you tell us that you cannot fulfil an order after receiving the schedule on Thursday, it can lead to customer disappointment.

For Cloud Canteen you will be provided with an estimated pick up time, and the precise time will be stated clearly on the order when the final order is sent. If you unsure about the pick up time stated, refresh the portal to get the latest pick up time or contact us via the live chat.

If we know a driver will be late, we will contact you ahead of time. If we haven't contacted you, please give the driver 10 mins after the stated pickup time to arrive. If they don't arrive in this time, send us a message through our live chat and we will get an ETA for you.

Please notify us with a realistic ETA as soon as you think the order will be late. You can do this via our live chat. It is vital you keep us updated with ETAs and provide as much notice and information as possible, as it will allow us to better manage customer expectations. Please note for lates that impact the customer you may be charged in line with our Terms and Conditions. Details of how the charges are calculated can be found in our Vendor Charges Manual.

If you're struggling to fulfil an order, message the Feedr team directly via the '!' and live chat box on your vendor portal. We'll also ask your reason to mitigate further instances of this in the future and charges will only be applied in circumstances which could have been avoided.

Please mark as 'collected' on your 'orders today' page. This provides us with a time stamp that will inform us that the order was collected on time. This allows us to track your performance as well as the performance of our couriers.

We have noticed a significant spike in missing items and want to make sure we have full transparency through the delivery process to ensure we can pin point where items have gone missing. To do this, we introduced a three check process from Monday 28th November 2022.

Please see details below:

1. We ask that for every Feedr order you count the items included in the order and check against the order summary or the summary in the portal. Please note down the number of items counted and clearly display this on the first sticker that comes off your Dymo machine. Be sure to show this at hand over to our delivery driver.
2. Our courier will also be asked to count the items and check this against the number you have provided.
3. Our customers will also be prompted to count items on arrival

For any further questions please get in touch with us at [email protected]

Your account details are defined during the onboarding process. Any changes past this point must be made by the Feedr team. To make changes to any of the below please contact [email protected]:

1. Images on profile page including logo
2. Copy or descriptions
3. 'Best for' tags on your profile
4. Opening days and times
5. Meal Service times
6. Holiday dates

For more information on how to submit these changes, please refer to the Service Level Agreement sent to you during onboarding.

Please note Cloud Canteen orders are scheduled a week in advance. Unless notified otherwise we expect all vendors who are live on Cloud Canteen are able to accept orders for the upcoming week. Changes following the schedule email can leave customers feeling disappointed and leads to added work for the Feedr team.

Availability for orders eg planned temporary closures, holidays or permanent orders --> please give us 2 weeks notice by contacting [email protected]. For unforeseen closures, please contact [email protected] and we will action this ASAP to endeavour to minimise the impact on the customer.

Changes to opening days/times and service times --> please give us notice 1 week in advance ahead of Tuesday by emailing [email protected]

New locations to be added the platform --> please give us 2 weeks' notice if you want to set up a new location by emailing [email protected] AND your account manager

Changes in vendor contacts for leaving staff/new joiners --> we will aim to action this within 36 hours of your request. Please email [email protected] AND your account manager. Let us know if new staff need training on the platform and we will arrange this.

An Overview to Feedr's menu manager:

Check our quick video here

Our menu manager can be accessed via your vendor portal. All vendors are solely responsible for the management of their online store front and should maintain their menus at all times. This means making sure all ingredient and allergen information is accurate, menus are up to date and ultimately menus are enticing for Feedr's customers.

Creating a new menu item:

Check our our video here

Just started with Feedr or doing a menu rehaul? Check out this video which talks you through creating menu items for both Cloud Canteen and Group Meals. Any questions, don't hesitate to reach out. We like to make sure you are confident in using the Feedr platform to achieve menu perfection.

Creating modifiers, options and add-ons:

Check out our video here

Create upsell opportunities, 'Build Your Own' items, the option to remove ingredients or add sauces, and much more. Our menu manager gives you complete flexibility to keep your offering the same as in store. Get in touch with any questions.

Category Management:

Check out our video here

Categories dictate the structure and order that your items display in in your Group Meals page and is core to the look and feel of your menu. Check out current vendors to get a feel for this.

Editing my current menu:

Check our our video here

Menu updates, small changes and everything in between. We love changes to your menus, it keeps our customers interested. Don't forget to leave time for us to approve, we ask for 2 weeks notice on big menu changes to prevent a negative impact customers who have already placed orders.

Here is a guide on how to upload your pop up offering on your menu manager.

We are looking for standardised packages, to enable customers to get the best idea of the amazing options you offer and to even place their own orders through the platform directly. This will help grow your sales and help avoid too much deviation from your core menu.

If the Pop-up is already in your menu:

Make sure your current pop-up offering in the platform is up to date with:

1. Pricing: price per head that includes staff, equipment and delivery/logistics (AND VAT)
2. Menu : Allergens and Ingredients
3. Images
4. Descriptions - Long and Short (see below for more info)
5. Photos of your Pop-Ups in action and any marketing materials that the client could use to promote you.

If you want to create a new Pop-up menu item:

Create different items based on your minimum/maximum capacity of covers for a single Pop-Up.

For example:

1. Item 1: Min: 15pax to Max: 50pax
2. Item 2: Min: 50pax to Max: 80pax

→ Fill in your menu item as you would normally (CLICK HERE to learn more)

→ Name your category as Pop-Up

Descriptions

Things to include in your SHORT DESCRIPTION (max 70 characters)

This is your chance to showcase what you and your Pop-Up are all about! Be creative!

Things to include in your LONG DESCRIPTION (max 800 characters)

What to expect on the day, description of your pop-up experience:

Maximum people served:

Example dishes:

Staffing (What’s included):

Onsite facilities needed (Space, Equipment, Electrical etc.):

Lead time:

Example of pop up menus: https://feedr.co/office-catering/vendors/atcha/

Things to include in your INGREDIENTS (max. 3000 characters)

Menu with ingredients allergens (knowing if you will have Vegan, GF, and DF options available)

Important information to share with Feedr:

• Certificate of Insurance
• Risk Assessment or HACCP (Including confirmation of equipment testing, food safety management onsite etc.)

Please note you are responsible for making any edits to items including changes to items (ingredients, pricing, allergens), delisting or deactivating items. The Feedr team will only manage approving your changes and will never change item properties. If changes are made to items past the point of purchase we expect you to honour pricing at the time of purchase. If there are changes to dishes e.g allergens it is your responsibility to let us know so we can contact customers directly.

New menu or big menu update

Please give us 2 weeks' notice as menus are scheduled a week in advance. Contact [email protected].

Small menu approvals

Approvals will be made within 36 hours. Contact [email protected]

Unforeseeable urgent changes (eg out of stock or changes in allergens due to changes in ingredients)

we will endeavour to complete changes within a shorter lead time. Contact [email protected] AND the Intercom live chat.

Check out our series of webinars - available on demand. They cover a range of topics all designed to help you grow your sales, improve your performance and get the most out of the Feedr platform.

Growing Business with Feedr's Group Meals

August 10th 2022
Topic: Growing Business with Feedr's Group Meals
Description: Feedr's new Group Meals site has launched! Get to grips with the changes and most importantly learn more about driving sales volume through our Group Meals service.
Join our Vice President of Operations to understand the biggest operational errors we see, how to reduce them and what the impacts are on your sales.

Achieving Operational Excellence with Feedr: A Deep Dive into Top Issues

October 18th 2022
Topic: Achieving Operational Excellence with Feedr: A Deep Dive into Top Issues
Description: With growing pressure including increased volumes, changing staff we are aware our vendors operations are being tested more than ever.

Join Carlo, our Vice President of Operations to understand the biggest operational errors we see, how to reduce them and what the impacts are on your sales.

Menu Perfection, Marketing Opportunities and achieving record sales

November 23rd 2022
Topic: Menu Perfection, Marketing Opportunities and achieving record sales
Description: Wrapping up the year with the Feedr Vendor Team's insights into creating the perfect virtual store.

Get top tips on menu management, the perfect Feedr menu, how to market your menu on Feedr and ultimately, growing business with Feedr.